Shipping Policy

Shipping

We aim to deliver all orders within 4 - 8 weeks once payment is received, however this may be subject to change due to busy working periods. We do as much as possible to ensure that our products are delivered to you within this timeframe. However, Banyan Tree Studio is not liable for any delays. 

Due to their size and weight, the delivery driver may need assistance to get the furniture/product to your desired location. 

Please do not book any fitters or installers for your goods until after they have been delivered and inspected by yourself - we will not take any responsibility for any costs incurred because of arranging this in advance of delivery. 

Banyan Tree Studio is not liable for any lost profits or business interruption that may have directly, indirectly, or incidentally arisen from a delivery delay of the order.

We will charge a redelivery fee if no one is available on site to take delivery of the goods. 

Prior to dispatch, Banyan Tree Studio must be made aware of any restrictions that may affect the delivery in any way, such as weight limits, access limitations or pedestrianised zones.

 

Damaged Shipments

All goods collected or received must be checked immediately on receipt. Any damage, faults, or discrepancies must be notified to us within 24 hours of receipt of goods. Signing a carrier's delivery note ‘un-checked’ does not absolve the persons receiving the goods from this condition. 

 

Collections

When choosing to collect from the workshop/studio, either in person or with a 3rd party courier, the date must be arranged with the company. We will inform you when your order is ready for collection.